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Welcome to the Milena Silvano community. We are a small artisanal enterprise dedicated to thoughtful and long-lasting clothing.
By placing your order with us you’re giving your support to a label that honours the life of our planet, the self-care of our team and fair livelihoods of the artisans we work with and our manufacturing partners.
Thank you for joining us in celebrating slow, considered fashion, challenging wasteful industry norms and resisting the unsustainable pressure of the fashion calendar.

In completing your order with us you are agreeing to the following mutual ethics of care. Please review the purchasing agreement below.

1. PLACING AN ORDER

Description of product, sizing & materials:

We will endeavour to be as accurate and comprehensive as possible in our outlines of sizing, materials and care instructions so that you know what to expect when your garment arrives. Measurements are taken on the garment when lying flat and are given in metrics.
All your pre-orders are cut by hand. In line with the sustainable ethos and natural aesthetics of the Milena Silvano label, you can rest assured that we will make use of every bit of each sheepskin, valuing the characterful idiosyncrasies, beautiful ‘imperfections’ and individual quirks of texture and colour in each and every skin.
Due to the nature of handmade products, there may be some discrepancies between the photo of the chosen product and the piece we are making as materials available at the time of ordering may vary slightly. These anomalies are not imperfections but are testament to the uniqueness of your piece.

Delivery date:

Your delivery date is stated in the product description for each style at the time you place your order.
Please make a note of this at the time of ordering. If you log back into the website at a later date the delivery date for your item may have changed but rest assured that we will stick to the delivery date stated in the product description at the time that you placed your personal order.

Deposits on pre-orders:

Deposits secure your order and delivery date.
When your piece is ready, we will contact you to collect payment for the remaining balance. Once payment is received, we will ship your piece and notify you of the tracking number.

Cancellations:

In protecting the value of committing to a coveted presale slot, we can only offer a 50% refund on cancellations received within a week after purchase.
We are not able to offer refunds on cancellations received 1 week past purchase date. Taking an order slot hinders another customer from being able to place an order and, as we don’t offer a waiting list, our business model cannot absorb the loss.

Balance payments on pre-orders:

Balance payment will be collected before delivery.
When your piece is ready, we will contact you to collect payment for the remaining balance. Once payment is received, we will ship your piece and notify you of the tracking number.

Communication during the making of your pre-order:

We outline all information relevant to the style you are ordering in the product description for that style, so please do take the time to read the information. If you have any doubts about the product description, please contact us prior to paying for a deposit.
We try to communicate all the relevant information before commencing production of your piece (sizing, materials, delivery date). We encourage you to contact us for clarifications or questions prior to placing your order.
We are a small team so once an order is received, we will be busy working behind the scenes to create your dream piece. During this time there may be some delay in answering additional emails regarding the making of your piece, we hope you understand.

2. SHIPPING TERMS

Shipping:

We currently ship once per week. All orders are shipped with UPS (within the UK) or DHL (outside of the UK) and require a signature on delivery. For this reason, please do not provide a PO Box as a shipping address as we won’t be able to accept it. Should we need to contact you to retrieve a mailing address your shipment date will skip 1 week. Once shipped, we will notify you of the tracking number. Please allow 1 to 3 working days for delivery.

Duties:

You will be responsible for any duties or customs taxes charged by the country in which you reside. Value of your item will be stated in a commercial invoice included in the shipping documentation, and charges will be collected by DHL.

Returns & cancellations:

Due to the lengthy and personal nature of the production process, we cannot offer returns or exchanges on made to order pieces.
You can return stock items within 7 days of receiving them providing that they are unworn with tags and shipped in their original packaging. You will be responsible for shipping costs. Customers outside the EU should email us at studio@milenasilvano.com. We will create a return shipping label with DHL and deduct the costs incurred (shipping and tax) from the amount to be refunded. Refund will be issued once the item has reached us and has been inspected.

3. COPYRIGHTS

No part of this website – including information, may be copied, republished or reproduced in any form without the prior permission of the Milena Silvano Studio, except for your own personal or non-commercial use.
On entering this site you agree not to adapt, alter or create a derivative work from the site content except for your own personal, non-commercial use.

4. CARE FOR YOUR PIECES

Sheepskin coats:

Dry clean only at specialist leather cleaners only.
You can spot clean the fur of your jacket with a damp cloth and a little bit of ph neutral soap. Should you stain the inside of your jacket with moisturiser or any other oily substance, blackboard chalk is your friend: make a powder and leave it to absorb for 30 mins. Shake and rub with a clean cloth.

Knitwear:

Hand wash in cool water with ph neutral soap, roll between 2 towels, air dry flat.

Silks:

Never dry clean your silks! At the studio, we prefer to hand wash, air dry and steam our silks. Should you not have a steamer, press on a low heat on the reverse of the fabric while gently pulling the seams flat.